Insurance Building Profile

We Understand

Dealing with project restoration and repair work, where someone's property, home or business has been damaged, is an emotional roller coaster. Generally the damage has been caused by a natural phenomena, an accidental incident or malicious acts and in nearly all situations, has resulted in personal loss. In severe cases the loss can lead to despair, whether the person(s) is insured or not. Whether an accidental kitchen fire, or a cyclone affecting a large area and many residents, the pain is obvious. The upside of the roller coaster ride only becomes evident once the property has been suitably repaired and the tenant/resident/owner has full use of their environment once more. In most circumstanes in today's society, the building, property or business owner (the insured party) is protected to a large degree by an insurance policy. Interpreting insurance policies and product disclosure statements (PDS) can be confusing and it is important that the insured understands the inclusions and limitations of their policy. Many insurance companies will have a Policy Facts Sheet explaining and setting out some of the conditions, excesses, exclusions and limits in respect to the policy to help you understand your level of cover. Your policy will normally also cover you for temporary alternative accommodation in the event your property needs to be vacated for building repair works. Please speak to your insurer to clarify any of your uncertainties.

We Listen

ConPro Services attempt to make the claims to repair and handover process as seamless as possible. Understanding the process, responding and dealing with things quickly, effectively and compassionately is paramount and allows us to bring a situation under control, making the site safe and subsequently allowing the restoration and repair works to commence in a well programmed and co-ordinated manner.
Our objective is to restore the Claimant's property quickly, causing minimal disruption to the resident, where the property remains occupied. For business owners, we understand the strain of cash flow, income and profits when your property is damaged and there is a constraint in trade.

We Respond

Whether you've been impacted by Flood, Storm, Lightning, Fire, Accidental or Malicious Damage we want to get you back in your own property as quickly as possible. Our goal, in all cases is to minimise your loss.

We Deliver (Our Services)

  • Damage Assessment
  • Debris Removal & Make Safe Repairs
  • Cleaning & Deodorisation
  • Mould Assessment and Remediation
  • Restoration & Preparation
  • General Repairs & Fitouts
  • Building Reinstatement and Re-Builds
  • Building, Plumbing, Electrical and HVAC Services

So, Why Conpro?

  • We are licenced Builders and Project Managers with intimate knowledge in most building processes.
  • We Care. Hands on, delivering a personalised & responsive service.
  • We utilise professional Quality, Safety and Project Management Systems with compliant procedures.
  • We are qualified & competent estimators that can be relied on to measure the correct scope at the right cost.
  • We understand, and comply with Building Codes, Australian Standards, QBCC legislation & Inspection, Cleaning and Restoration (IICRC) Regulations.
  • Our team of subcontractors and suppliers are fully qualified and licenced for the necessary skills required.
  • We provide transparent & accurate project management & contract administration services.
  • We promise exceptional service at reasonable cost.
  • Our assessment and reporting procedures will keep you in the loop every step of the way.
  • We're good communicators who are easy to deal with, and we do as we said we would do.
  • We are versatile, experienced in restoration, general building and main line construction projects.

And the Benefits?

"We are a small, hands on company that combine our competencies of wit & savviness, energy and enthusiasm with experience, knowledge and methodical process to support our key strengths. We believe this approach will complement the objectives of our company; to provide our clients with a professional and versatile service and deliver the stakeholders a better project. We want to add VALUE to an outcome that may otherwise not have been achieved in our absence. That is our unconditional and solemn belief".

Typical Flood & Storm Repair Process for Insured Parties

Step 1 - Lodge Your Claim
Contact your insurer and advise them of the incident, confirm the claim process and lodge your claim as soon as possible.
Step 2 - Emergency Make Safe
This step is designed to eliminate risk. Your insurer will have allocated your claim to a builder who will attend to urgent matters such as electrical disconnection, storage of undamaged contents, cleaning and sanitising and drying preparation.
Step 3 - Scope Assessment
The builder and/or insurance assessor will attend the property to formulate a scope of work and methodology for repairs & rebuilds. A loss adjuster will assess the damage of contents.
Step 4 - Damage Mitigation & Drying
The builder will attend to mitigation works determined in the assessment such as removing water damaged elements, installation of floor protection and attend to sanitising the walls, floors & ceilings to reduce the impact of mould & bacteria growth.
Step 5 - Restore & Repair Phase
The builder would have received approval from the insurer to carry out work mutually agreed in the assessment. The customer/insured party will sign a repair contract with the builder & the repairs can begin.
Step 6 - Inspection & Handover
At the end of the works the builder and the customer will sign off on the completeness & quality of the work and the customer will have received their property back in at least an "as was" condition.

Insurance Projects Snapshot

Repair, Restoration & Remedial type works brought about by insurable events rarely make for happy photos other than at completion. These photos are a snapshot selection of internal & external strip outs, repairs, rebuilds & completed product after Cyclone Debbie at Airlie Beach - Jesse McIntosh (Project Manager)

Our Promise

Commitment
We dedicate ourselves in producing a project outcome that exceeds our clients expectations in quality, time and value.
Integrity
We will conduct ourselves in a transparent and fair manner & in a way that values honesty, respect and trust above all.
Excellence
Our performance will be of the highest standard possible & we will complete our projects to achieve outstanding results.
Responsibility
We will remain aware and responsible for the welfare of individuals, the community and the environment.
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